Once you pass Binance KYC, your core identity information—name, date of birth, and ID number—is automatically locked. Regular users cannot change these directly within the app; you must go through the manual customer support appeal process. If the issue is a typo (like an OCR scanning error), improper name formatting, or a flipped birthdate, Binance officially allows corrections, provided you submit a complete appeal package and wait 3 to 15 business days for review. First, log into the Binance Support Center to open a ticket. Android users will find it easiest to upload appeal documents directly through the official Binance APP, while iPhone users can follow our iOS installation guide to switch Apple IDs and get the app. This guide will walk you through the entire modification process and your chances of success.
1. What Information is Locked After KYC?
Not everything is locked. The table below shows what you can and cannot easily change:
| Information Type | Self-Service Modification? | Difficulty |
|---|---|---|
| Email Address | Yes | Easy |
| Phone Number | Yes | Easy |
| Login Password | Yes | Easy |
| Google Authenticator | Yes | Easy |
| Country of Residence | Appeal Required | Medium |
| Residential Address | Appeal Required | Medium |
| Legal Name | Appeal Required Only | Hard |
| Date of Birth | Appeal Required Only | Hard |
| ID Number | Appeal Required Only | Hard |
| Nationality | Appeal Required Only | Hard |
| ID Document Type | Appeal Required Only | Medium |
| User Nickname | Yes | Easy |
As you can see, account login details can be changed anytime, but core identity fields (name, birthdate, ID number, nationality) strictly require support intervention. This is a compliance measure to prevent hackers from hijacking an account, changing the identity, and stealing funds.
2. Which Modification Requests Are Approved?
Binance doesn't approve every change request. Here are the scenarios categorized by their likelihood of success:
High Success Rate (~90%)
First, OCR scanning errors. For example, if your ID says "David Smith," but the OCR read it as "Davld Smith" and you submitted it without noticing. If you provide a clear photo of the original ID, support will almost always fix this.
Second, improper English name formatting. If your passport MRZ (Machine Readable Zone) says "DOE JOHN," but you entered "John Doe" or "JOHN DOE" incorrectly. Submitting a photo of the passport MRZ allows support to standardize it.
Third, missing middle names. If you forgot to include your middle name, submitting your full passport photo will easily resolve the issue.
Medium Success Rate (~60%)
First, birthdate formatting errors (e.g., month and day swapped). You will need to submit a clear ID photo, a selfie, and sometimes a supplementary document (like a birth certificate or driver's license).
Second, a typo in the last few digits of the ID number. Support will require a high-resolution photo of the original ID.
Low Success Rate (~20%)
First, changing to a completely different name (not just fixing a typo, but changing the actual person). This is almost impossible unless you are legally changing your name (e.g., marriage). Otherwise, you usually have to delete the account and start over.
Second, changing nationality. If you gained citizenship in a new country, you must submit your new passport and proof of renunciation/change from your old country, provided both countries' laws permit it.
Nearly Impossible (~5%)
Any request lacking legal proof. If you say, "I want to change my name from John to Michael" but cannot provide government documents proving you are both legally the same person, support will reject it immediately.
3. The Standard Process for Requesting a Change
Step 1: Prepare Your Appeal Documents
While different requests need different proofs, the standard checklist is:
- Your registered email and phone number.
- A screenshot of the incorrect info currently showing in your KYC profile.
- Photos of the correct, original ID document (clear, all four corners visible, unexpired).
- A selfie holding the correct ID next to your face (ensure fingers don't block text, face is clear).
- A brief explanation letter (in English is best). Explain what is wrong, what it should be, and why the error happened (e.g., OCR error, typo during registration).
For complex changes like nationality, you'll also need immigration documents, visas, or a new passport.
Step 2: Contact Support to Submit the Ticket
Open the Binance App → Support → Transfer to Human → Select "Account Issues" → "Modify Identity Information." Alternatively, log into the Binance website, click the support icon in the bottom right, and submit a ticket.
Use this format for your ticket:
Subject: Request to Modify KYC Identity Info - [Your Registered Email]
Dear Binance Support,
My account currently displays my [Name/Birthdate/ID Number] as [Incorrect Info]. However, the correct information on my legal document is [Correct Info]. This error occurred due to [OCR misread / typo during registration].
I am requesting to update my [Field Name] to the correct [Correct Info].
Attachments:
- Photo of the front of my original ID
- Photo of the back of my original ID
- Selfie holding the ID
- Screenshot of the incorrect profile info
Thank you for your assistance.
Step 3: Wait for Review
Support will reply with a ticket number. The process goes in stages: Phase 1: Initial Review (1-3 days). Support checks if your documents are complete. Phase 2: Compliance Review (2-7 days). The AML team verifies the legality of the identity change. Phase 3: Backend Modification (1-2 days). Tech support executes the change. Overall, simple typo fixes take 3-7 days, while complex changes (like nationality) can take 15 days or more.
Step 4: Confirm the Update
You will receive an email once the modification is complete. Check the "Identity Verification" page in the app to ensure the new details are correct.
4. Can I Use My Account During the Modification?
This is a major concern. The answer is: Some features will be restricted.
| Feature | Status During Review | Notes |
|---|---|---|
| Logging In | Allowed | No impact |
| Viewing Balances/Markets | Allowed | No impact |
| Spot Trading | Allowed | No impact |
| Depositing Crypto | Allowed | No impact |
| Withdrawing Crypto | Likely Restricted | High-risk accounts face withdrawal freezes |
| P2P Trading | Likely Restricted | Depends on the risk level |
| Futures Trading | Allowed | No impact |
| Modifying Other Info | Not Allowed | You can only change one thing at a time |
If you are requesting a high-risk change (like nationality or ID number), withdrawals and P2P will usually be frozen until the review is finished. If it's a simple OCR typo fix, your account might remain fully functional.
5. The Last Resort: Deleting and Reopening
If customer support repeatedly denies your modification request, or if your situation is too complex (e.g., trying to change to a completely different person), your last resort is to delete the account and open a new one.
However, heed these warnings: First, deleting your account does not instantly unlock your ID. The ID number enters a "30-day cooldown period." You must wait 30 days before you can register a new account with that same ID. Second, withdraw all your funds first. Move all crypto to an external wallet before initiating the deletion. Third, deletion requires manual review. You will navigate to Account Settings → Delete Account → submit a request. You'll have to do a facial scan, and the review takes 7-30 days. Fourth, deletion is permanent. Once gone, it cannot be recovered.
Never use this nuclear option just to fix a typo—it's not worth the hassle. Deletion is only suitable if the account is fundamentally compromised or if your core legal identity has drastically changed.
6. How to Handle Specific Scenarios
Scenario 1: Realized the mistake a few hours after submitting KYC
If your KYC is still "Under Review," do not submit an appeal ticket yet. Contact live support to cancel the pending review, then simply resubmit with the correct info.
Scenario 2: Name spelling is wrong after KYC passed
Follow the standard appeal process. Submit a photo of your passport's MRZ zone and a brief explanation. Usually resolved in 3-7 days.
Scenario 3: Legally changed your name (Marriage/Divorce)
Submit: Old ID + New ID + Legal proof of name change (marriage certificate or court order). Ensure English translations are provided if the original isn't in English. Takes 10-15 days.
Scenario 4: Changed Nationality
Submit: New passport + Proof of renunciation/residency change from the old country + detailed explanation letter. This is the hardest change, taking 15-30 days, and approval is not guaranteed.
Scenario 5: Entered the wrong ID number
Submit: Front/Back of ID + Selfie with ID + Secondary proof (like a utility bill or birth certificate) proving the ID belongs to you. Usually takes 3-7 days.
Scenario 6: First and Last names are flipped
Very common. Submit a photo of your passport's MRZ zone. Support will standardize it (Surname first, Given name second) according to international standards. 3-5 days to fix.
7. Frequently Asked Questions
Q: Will I need to do facial recognition again to modify my info? It depends. Fixing a simple spelling mistake usually doesn't require it. Changing nationality or document types will likely require a fresh liveness scan.
Q: Can I withdraw funds while my real name is being updated? Fixing a typo usually doesn't block withdrawals. However, high-risk changes (nationality, ID type) will trigger a temporary withdrawal freeze until the review is over. It's best to withdraw any urgently needed funds before starting the appeal.
Q: Support replied "Cannot be modified." Is it truly impossible? Not always. The first rejection might be an automated response or due to incomplete documents. Gather better evidence and try again, or ask to "escalate to a senior agent." Only consider deletion if you fail multiple times.
Q: Will modifying my info put a "risk flag" on my account? There will be an internal log of the change, but it won't affect daily usage or trading. However, repeatedly requesting changes (e.g., 3 times in a year) will definitely flag your account as suspicious.
Q: Is changing a User Nickname just as difficult? No. A User Nickname is just a display name and has nothing to do with your legal identity. You can change it freely in your Profile settings anytime.
Q: Does it cost money to appeal a KYC change? Binance support does not charge for KYC modifications. If anyone claiming to be "Support" asks for a fee to fix your name, they are a scammer. Real support only communicates through the official app/website chat or official emails.
8. Final Advice
Prevention is infinitely easier than correction. Spending an extra 5 minutes double-checking your details during your first KYC submission will save you weeks of headaches later.
Before clicking submit, always check:
- English Name: Does it match the MRZ zone on your passport?
- Date of Birth: Did you accidentally flip the month and day?
- ID Number: Is every single digit an exact match to the document?
- Nationality: Does it match the country that issued the document?
- Residence: Did you select where you actually live right now?
If you verify these five things, your KYC will likely pass instantly, and you'll never need to worry about modifications. If you did make a mistake, simply follow the official appeal process outlined above. Binance support is experienced with these issues, and as long as you provide clear proof, they will help you get it sorted.