Binance KYC can be canceled while in the "Under Review" status, but this is divided into two situations: During the automatic review phase (within 30 minutes of submission), it usually cannot be canceled, and you must wait for the result; after entering manual review (still under review after 30 minutes), you can contact customer service to request a cancellation. Once canceled, you can resubmit immediately without a mandatory cooldown period. However, repeatedly submitting multiple times with the same identity will trigger risk controls, so caution is advised. If you have an issue with your account, please go to the Binance Official Website Customer Support Center first; for Android users, operating KYC through the Binance Official APP is the most stable. iPhone users can refer to the iOS Installation Guide to switch Apple IDs and get the official APP. This article clearly explains all details regarding cancellation and resubmission.
1. Why Would You Want to Cancel a Review?
Let's first understand a few typical reasons why users want to cancel a KYC review.
| Reason | Percentage | Is Cancellation Really Necessary? |
|---|---|---|
| Filled in incorrect info and want to change | ~35% | Not necessary in most cases |
| Uploaded the wrong ID document | ~25% | Necessary |
| Anxious because the review is taking too long | ~18% | Not necessary, just wait |
| Want to change the type of ID document | ~12% | Necessary |
| Changed mind, don't want to do it | ~7% | Not necessary, let it be rejected naturally |
| Other | ~3% | Depends on the situation |
As you can see, over half of the "want to cancel" cases are actually unnecessary. Determine your situation before deciding whether to cancel.
2. When You Should NOT Cancel
Situation 1: Filled in Incorrect Info
If you realize you made a mistake (like misspelling your name or putting your birthdate backwards) only after submitting, don't rush to cancel. The Binance automated review will use OCR to compare the info you entered with the actual info on the document. If they don't match, it will automatically reject the application and send an email telling you what went wrong. You can then fill it out correctly when you resubmit.
Canceling directly will leave a "cancellation record," and your priority might be pushed to the back of the queue when you resubmit. Letting the system reject it automatically is more efficient.
Situation 2: Anxious Due to Long Review Times
It is normal to still be "Under Review" 6 hours or 12 hours after submission; that's just how the manual review queue works. Don't cancel out of anxiety. If you cancel and resubmit, you will have to queue up again, making it even slower.
Situation 3: Changed Your Mind
If you simply don't want to complete KYC anymore (e.g., you want to delete your account), there's absolutely no need to cancel the review. The review will automatically yield a result, and the outcome will not affect your subsequent account deletion process.
3. When You SHOULD Cancel
Situation 1: Uploaded the Wrong ID Document
The most typical scenario is intending to use a passport but accidentally selecting an ID card, or uploading an expired document. Automated review will inevitably reject this, but waiting 12 hours for a rejection to resubmit is a waste of time.
Correct approach: Online Customer Service → Apply to cancel current review → Resubmit the correct document.
Situation 2: Wanting to Switch Between ID Card and Passport
If you initially submitted using an ID card but received your passport midway through the review (or want to switch to a document with a higher approval rate), you can apply to cancel and then resubmit using the passport.
Situation 3: Discovering Issues with Registered Account Info
For example, you find that you entered the wrong email address during registration, or the linked phone number is not your primary one, and these issues will affect subsequent KYC name synchronization. In this case, it is recommended to first cancel KYC, correct your registration details, and then resubmit.
4. How to Cancel a KYC Under Review
Binance's KYC cancellation feature is not placed in a conspicuous location; you must go through a manual process via customer service.
Step 1: Determine if You Can Still Cancel
Open the Binance APP → Avatar → Identity Verification. Check the current status:
If it shows "Under Review (Automated)" or it has been less than 30 minutes since submission, it usually cannot be canceled. The system will let the automated review finish first.
If it shows "Under Review (Manual)" or it has been over 30 minutes, you can contact customer service to cancel.
Step 2: Contact Customer Service
Click the "Support" button in the bottom right corner of the APP to enter the chat interface. Ask the bot first, then type "Transfer to Agent" to switch to a live human representative.
Step 3: State Your Request
Send the following information to the agent all at once:
Hello, I would like to cancel my currently under-review KYC application. The reason is [Uploaded wrong document / Want to change document type / Major error in filled info]. Please assist.
Registered Email: xxx@xxx.com Submission Time: [YYYY-MM-DD HH:MM] Current Status: Under Review
After verifying, the agent will cancel it for you on the backend. The whole process usually takes 10-30 minutes.
Step 4: Confirm Successful Cancellation
Once the agent has processed it, return to the "Identity Verification" page and pull down to refresh. The status should revert to "Unverified". At this point, clicking "Verify Now" will allow you to restart the KYC process.
If the status hasn't changed, ask the agent to verify again; there might be a backend synchronization delay.
5. How Long Until You Can Resubmit After Canceling?
Binance does not enforce a mandatory cooldown period. Theoretically, you can resubmit 0 minutes after canceling. However, in practice, it is recommended to follow the timetable below:
| Reason for Cancellation | Recommended Interval | Remarks |
|---|---|---|
| Uploaded wrong document | Immediately | Just use the correct document |
| Filled wrong info | Immediately | Resubmit after correction |
| Changed document type | Immediately | Directly select the new document |
| Canceled after facial recognition failed | After 24 hours | Let risk controls cool down |
| Canceled after multiple rejections | After 48 hours | Higher risk; adjust before resubmitting |
If you canceled because "facial recognition failed multiple times," it is best to wait 24 hours before resubmitting. Facial recognition failures are recorded by the risk control system, and resubmitting immediately will still get blocked by the same risk rules. Waiting 24 hours will reset some risk weights, leading to a higher approval rate.
6. Best Practices for Resubmission
Resubmitting after cancellation isn't just "going through the motions again"; you need to truly fix the issues from the last attempt.
First: Check the Document
If the last rejection was due to document issues (OCR failure, insufficient validity period), use a clearer, newer document. A passport is best (highest approval rate).
Second: Check the Environment
If the last rejection was due to a facial recognition failure, switch to a better-lit room, keep a 30 cm distance, face straight ahead, turn off beauty filters, and try again.
Third: Check the Network
If the last review was stuck for a long time, an unstable network might have interrupted the upload. This time, switch to a stable Wi-Fi connection and turn off your VPN before trying again.
Fourth: Change the Time Slot
Try not to submit during daytime working hours (11:00-17:00 Beijing Time), as that is the review team's rest period. Submitting at night between 8-9 PM (20:00-23:00 Beijing Time) often yields the highest instant approval rates.
Fifth: Check Registration Info
Open the "Personal Profile" page and re-check your English name and birthday to ensure they perfectly match your document.
7. Common Side Effects of Canceling and Resubmitting
Although Binance has no explicit limit on the number of cancellations, repeatedly canceling and resubmitting has hidden side effects that you need to be aware of.
Side Effect 1: Increased Risk Control Weight
Every time you cancel, the "risk weight" of your account in the risk control system increases slightly. Subsequent facial recognition, withdrawal reviews, and login verifications might be 1-2 times stricter than for a normal account.
Side Effect 2: Lowered Priority for Manual Review
Frequent cancellations and resubmissions will flag your account for "high-frequency operations." The next time you enter the manual queue, you will be placed behind regular users, potentially extending the wait time from 12 hours to 48 hours.
Side Effect 3: Potential Requests for Extra Materials
If you cancel and resubmit more than 3 times, the Binance system might require you to submit additional supplementary materials, such as Proof of Address, bank card screenshots, or social media accounts, to verify your identity on the 4th attempt.
Side Effect 4: Temporary Account Freeze
In extreme cases, if the system suspects you are repeatedly testing it with fake documents (e.g., canceling and resubmitting over 5 times within 24 hours), it might temporarily freeze your account for 24-72 hours, requiring you to contact support to unfreeze it.
Therefore, the principle is: Do not cancel unless absolutely necessary; aim to pass on the first try.
8. FAQ Regarding Cancellation and Resubmission
Q: Will the uploaded document photos be deleted after I cancel the review?
Binance's official statement says they will be deleted, but the actual data retention period is unknown. Even if data is retained, Binance uses encrypted storage, so employees cannot casually access it. If you are concerned about privacy, you can use a different photo of your document when resubmitting (e.g., take a new picture).
Q: Can I still do KYC after canceling?
Yes. Canceling simply reverts the status back to "Unverified," and all KYC portals are reopened.
Q: Is resubmitting immediately after cancellation guaranteed to pass?
Not necessarily. Canceling only rolls back the status; it doesn't automatically boost your approval rate. If you don't fix the underlying issues before resubmitting, the result will be the same.
Q: Can I directly apply to delete my account while KYC is under review?
No. The account is locked while under review, and the deletion function is disabled. You must wait for the review result (approved or rejected) before initiating the deletion process.
Q: Will the second submission after cancellation face a stricter review than the first?
It will be slightly stricter. On the second submission, the system automatically pulls up the rejection/cancellation record of the previous attempt, and reviewers will compare them more carefully. However, as long as the information is correct and the document is clear, the approval rate won't drop significantly.
Q: What if customer service says they can't cancel it?
If you submitted less than 30 minutes ago, the agent truly cannot cancel it immediately and will ask you to wait for the automated review result. In this case, just be patient. If it has been over 30 minutes and they still say no, politely request to "escalate to a supervisor" or "submit a support ticket," which usually gets the issue resolved.
9. Special Scenario: Discovering Account Theft While Under Review
In rare cases, you might notice abnormal activity on your account while KYC is under review (e.g., a submission you didn't initiate). In this scenario, addressing the hacked account is the priority; canceling KYC is secondary.
Correct actions:
Step 1: Immediately change your password and unbind all third-party authorizations.
Step 2: Disable all API keys (if you created any).
Step 3: Contact customer service to report the theft. They will freeze the account and pull the abnormal login logs.
Step 4: Wait until the account is restored before deciding whether to cancel and redo KYC.
If a hacker submitted a malicious KYC application (e.g., to launder money through your account), customer support will directly revoke it for you.
10. Summary
Canceling and resubmitting KYC is a straightforward function but must be used in the right context:
If it's just a minor typo, letting the automated review naturally reject it and then resubmitting is the most efficient approach.
If you uploaded the wrong document or want to switch document types, contact customer service to cancel and resubmit immediately.
You can resubmit immediately after canceling with no mandatory cooldown, but it is highly recommended to fix the errors first.
Do not repeatedly cancel and resubmit, as this will trigger risk controls and flag your account as high risk.
Remember: KYC is a one-time task; do it right once, and you'll never have to touch it again. Carefully preparing for each attempt is 10 times more efficient than repeatedly testing the waters through trial and error.